Shipping policy

Shipping & Delivery Policy 

1. Shipping Coverage

We proudly deliver:

    • Across all Emirates within the United Arab Emirates.
    • Internationally to customers worldwide.

2. Order Processing Time

  • Orders are processed within 7-12 business days (excluding weekends and public holidays).
  • During peak seasons, processing times may be slightly extended.

3. Delivery Timeframes

UAE Deliveries

    • Standard Delivery: 1–3 business days.
    • Same-day or next-day delivery may be available in select areas (subject to availability).

International Deliveries

    • Estimated delivery time: 5–10 business days, depending on destination country and customs clearance.
    • Delivery times may vary due to international shipping regulations and local courier services.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on location.
  • International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.

5. Failed Delivery Attempts

If a delivery attempt is unsuccessful:

    • The courier may contact you to reschedule delivery.
    • Additional charges may apply for repeated delivery attempts.
    • Orders returned due to incorrect address details may incur reshipping fees.

Please ensure your shipping information is accurate at checkout.

6. Delivery Delays

While we aim to meet estimated delivery timelines, delays may occur due to:

    • Public holidays
    • Weather conditions
    • Customs clearance procedures
    • High order volumes

We are not liable for delays caused by third-party courier services, but we will assist in resolving any shipping issues promptly.

7. Damaged or Lost Shipments

If your order arrives damaged or does not arrive within the expected timeframe:

    • Contact us within 48 hours of delivery (for damaged items).
    • Provide your order number and photos (if applicable).

We will help resolve the issue as quickly as possible.